What information do we collect?
From time to time, you will be asked to submit personal information about yourself (e.g. name and email address) in order to receive or use the services we provide. Such services include bulletins, email updates, registrations, logins and website feedback.
By entering your details in the fields requested, you enable MLC Computing and its service providers to provide you with the services you select. Any information you provide to MLC Computing will only be used by us, our agents and service providers and will not be disclosed unless we are obliged or permitted to by law to do so.
If you post or send offensive, inappropriate or objectionable content anywhere on our services or otherwise engage in any disruptive behaviour, we may use whatever information is available to us, about you, to stop such behaviour. We will hold your personal information on our systems for as long as you use the service you have requested, and remove it in the event that the purpose has been met or when you no longer wish to continue your subscription.
What types of personal data do we handle?
We process personal information to enable us to support the provision of online services to our customers, maintain our own accounts and records and promote our services.
The types of personal information we use include:
- personal details such as names, addresses, telephone numbers
- financial details, where we provide payment for services or access to funds for individual customers
- visual images, personal appearance and behaviour, for example if CCTV images are used as part of building security
- responses to surveys, questions and other response materials, for example feedback forms
How will we use information about you?
Your information is used to provide you with the services you select.
It may also be used to:
- check and report on how effective MLC Computing and the services it provides has been
- to manage specialised services that MLC Computing provide
- investigate complaints, legal claims or important incidents
We will only retain information for as long as necessary, and remove it in the event that the purpose has been met or when you no longer wish to continue your subscription.
Security of your information
We take our duty to protect your personal information and confidentiality seriously. We are committed to taking all reasonable measures to ensure the confidentiality and security of personal data for which we are responsible, whether computerised or on paper.
All staff are required to undertake annual information governance training and are provided with an information governance user handbook that they are required to read, understand and agree to adhere to. The handbook ensures that staff are aware of their information governance responsibilities and follow best practice guidelines ensuring the necessary safeguards and appropriate use of person-identifiable and confidential information.
Everyone working for MLC Computing is subject to the common law duty of confidentiality. Information provided in confidence will only be used for the purposes advised and consented to by the service user, unless it is required or permitted by the law.
Privacy and sharing of your information
We take the privacy of your data very seriously. Unless stated as part of the service we do not share your information with any third parties.
There are a number of reasons why we might share information.
This can be due to:
- Our obligations to comply with current legislation
- Our duty to comply with a Court Order
- You have consented to disclosure
The Data Protection Act and GDPR
Under the Data Protection Act and General Data Protection Regulation, we have a legal duty to protect any information we collect from you. We use leading technologies and encryption software to safeguard your data and keep strict security standards to prevent any unauthorised access to it.
We do not pass on your details to any third party.
When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.
These pieces of information are used to improve services for you through, for example:
- Enabling a service to recognise your device so you don’t have to give the same information several times during one task
- Recognising that you may already have given a username and password so you don’t need to do it for every web page requested
- Measuring how many people are using services, so they can be made easier to use and there’s enough capacity to ensure they are fast.
You can manage these small files yourself through your browser setting.
Please note that the cookie providers listed below may distribute the gathered cookie information with other third party websites for the purpose of activity tracking. You can find out more about the policy of each cookie provider on their respective privacy pages.
As an example, we use the following cookies on some of our services (please be aware the below suppliers may change their cookie names without notice):
Cookie: Google Analytics
Example name: _utma, _utmb, _utmc, _utmz, GAPS, LSID, LSOSID, OTZ
Purpose: These cookies are used to collect information about how visitors use our websites, which we use to help improve them. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. More information about Google cookies.
Example name: PREF, VISITOR_INFO1_LIVE, use_hitbox
Purpose: To track visitor views, and to remember user preferences when viewing YouTube videos embedded in our websites. More information about YouTube cookies.
How to control and delete cookies
However, if you wish to restrict or block the cookies which are set by our websites, or indeed any other website, you can do this through your browser settings. The ‘Help’ function within your browser should tell you how.
Alternatively, you may wish to visit www.aboutcookies.org which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your machine as well as more general information about cookies.
Please be aware that restricting cookies may impact on the functionality of our services.
If you wish to view your cookie code, just click on a cookie to open it. You’ll see a short string of text and numbers. The numbers are your identification card, which can only be seen by the server that gave you the cookie.
For information on how to do this on the browser of your mobile phone you will need to refer to your handset manual.
To opt-out of third-parties collecting any data regarding your interaction on our services, please refer to their websites for further information.
Data Export and Removal Requests
Information we hold about you can be exported or removed at any time. To put in a request please contact us